Shipping & Return Policy
Most orders ship within 3-5 business days. If you do not receive an order confirmation email within 1 week of placing your order, you can contact us email@example.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
We, Bethel & Co. are not responsible for delayed transit times once your order leaves our studio. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
Please ensure to double check your address as Bethel & Co is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Bethel & Co. is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, buyer is responsible for shipping costs.
While we pack your order with care & protection, damages can happen. If your order arrives in an unusable state, please contact us at firstname.lastname@example.org with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product .
Variation In Candles
Changes in temperature may cause the top of your candle to melt slightly in hot delivery trucks/mailboxes. This occurs naturally and we have no control over the weather. Once your candle is in your home, it will cool down. This does not affect the way your candles burn or smell in any way.